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Support · Online 24/7
Talk to a real person.
Talk to a real person.
Day or night.
Questions about a plan, help setting up your TV, or a stream that won't behave? Message us on WhatsApp and a member of the megaOTT team will reply, usually within minutes.
Replies in minutes
English & French
Setup help for every device
Ways to reach us
Pick the channel that suits you
WhatsApp is the fastest route for orders, trials and technical help. Email works best for anything that needs screenshots or a paper trail.
megaOTT IPTV
Mega OTT IPTV: 1, 2 or 3 connections
Choose how many screens can watch megaOTT IPTV at the same time. Tell us on WhatsApp how many connections you need and we'll set it up for you.
1
1 Connection
- One screen at a time
- Ideal for a single TV or phone
- Full channel list & VOD
2
2 Connections
- Two screens at the same time
- Perfect for couples or two rooms
- Full channel list & VOD
3
3 Connections
- Three screens at the same time
- Made for families and shared homes
- Full channel list & VOD
See prices for every option on the Plans page.
Opening hours
When we're around
- WhatsApp support24 hours, 7 days
- Phone callsDaily 10:00–23:00
- EmailReply within 24 h
- New activations24/7, usually < 10 min
- Reseller deskMon–Sat 09:00–22:00
All times are Morocco time (GMT+1). During major live events, such as big football nights, replies can take a few minutes longer. We'll always answer.
Quick message
Tell us what you need
Fill this in and we'll open WhatsApp with your message ready to send, so nothing gets lost.
Setup help
Quick fixes before you message
Most issues are solved in under two minutes with one of these. Still stuck? We're one message away.
How do I set up megaOTT on my Smart TV?
Install the IPTV player we recommend for your TV brand from its app store, open it and note the device ID or MAC address shown on screen. Send that to us on WhatsApp with your order or trial request and we'll activate it, then just restart the app.
The picture freezes or buffers. What should I try?
First restart your router and the app. Then run a speed test: you need about 15 Mbps for Full HD and 25 Mbps for 4K. A network cable or 5 GHz Wi-Fi helps a lot. If it continues, tell us which channel and the time and we'll check the server.
My app says "login failed" or "account expired".
Check the username and password for typing errors, since they are case-sensitive. If your plan has ended, renew from the Plans page. If it's still active, message us your username and we'll fix it straight away.
The TV guide (EPG) is empty.
Open the app settings and choose "Update EPG" or "Reload playlist", then wait a minute while it downloads. On some players the guide only fills after the first full restart.
Can I move my subscription to a new device?
Yes. A 1-connection subscription runs on one device at a time, so simply sign in on the new device. Need more screens? Choose a 2 or 3 connection plan. For MAC-based apps, send us the new MAC address and we'll transfer it for free.
Not a customer yet?
Try megaOTT free on your own TV, or go straight for the 12-month plan at €49, our best value.